Uber claims they are not liable for anything that happens to you in the car they choose for you nor the driver they recruited and sent to pick you up. “Huh?”
Many local regulatory agencies mandate that the company behind the vehicle and the driver provide minimum insurance levels, operate vehicles that meet minimum standards, deal with customer complaints, manage driver background checks and be responsible for driver motor vehicle record checks. This is in stark comparison to Uber’s position posted on their website that states:
“Uber under no circumstance accepts liability in connection with and/or arising from the transportation services provided by the Transportation Provider or any acts, action, behavior, conduct, and/or negligence on the part of the Transportation Provider. Any complaints about the transportation services provided by the Transportation Provider should therefore be submitted to the Transportation Provider.”
“Uber itself does not provide transportation services, and Uber is not a transportation carrier. Uber only acts as intermediary between you and the Transportation Provider. The provision of transportation services by the Transportation Provider to you is therefore subject to the agreement (to be) entered into between you and the Transportation Provider. Uber shall never be a party to such an agreement.”
O.K. sheesh! We get it. Uber does not want to get sued. So in all the fine print, they want the passenger to know that despite performing all the functions of a traditional transportation company, they don’t want any of the liability.
There is term that really governs lots of businesses as it relates to liability. It is called “financial responsibility”. What it means is, if you are in business to make money, you have a financial responsibility to your customers. So whether you lose your laptop in a taxi or towncar, the driver treats you poorly, or the car you are being transported in gets into an accident and you are injured; that company who provided you all those services has a financial responsibility to ensure there is recourse or proper liability insurance to cover injuries.
But hey, why provide liability if you can just say that you are “not a transportation company”?